What is the cancellation policy?
If you have booked your tour through a third-party distributor, please contact them directly to cancel or rebook your tour.
If you made your booking directly with Real Rome Tours:
To cancel – or change – your booking, please click on the link in your confirmation email.
You may cancel your booking more than 48 hours before the tour for a full refund of your tour fee.
There is no refund for cancellations less than 48 hours prior to tour departure.
Please allow up to 4 business days for your refund to be returned via the payment method provided at the time of booking.
Special Note on the Colosseum Underground Tour
The rules with the Colosseum Underground Tour are slightly different. Since we have to purchse these tickets in your name, and they cannot be transferred to other clients if you cancel, and as they are non-refundable to us, once you have booked this tour those tickets are not refundable. Therefore, if you cancel your booking more than 48 hours prior to tour departure, you will be refunded the tour fee less the ticket fee, which is €25 per ticket.
