Our cancellation policy is flexible, friendly and fair.
To cancel – or change – your booking, please click on the link in your confirmation email.
We know that plans can change, and last-minute hiccups can happen. So we have created the fairest policy possible, while taking into account the costs we incur when tours are cancelled, due to non-refundable tickets we have purchased on your behalf, our legal obligation to pay guides in full for tours cancelled with 48 hours notice or less. We do also take a hit when you cancel closer to the date of your tour, but we take some of the pain away from you also, unlike several Online Tour Operators such as Get Your Guide and Viator, who will give you back a big fat zero if you cancel with less than 24 hours notice!
Cancellation up to 1 month before your tour
5% cancellation fee. This is just to cover the commission taken by Stripe for your credit card payment, which they do not refund.
Cancellation up to 1 week before your tour
10% cancellation fee. We will refund you 90% of what you have paid, retaining only 10% to cover the costs of cancellation we incur.
Cancellation up to 24 hours before your tour
20% cancellation fee. Although at this point we are obligated to pay our guides in full, and we have purchased tickets on your behalf which are non-refundable, we take a sizeable hit and give you back 80% of what you have paid.
Cancellation up to 12 hours before your tour
50% cancellation fee. Who else offers this? But we do it because we know when things outside of your control can cause you to arrive late into Rome, and we do not want you to lose an arm and a leg when this happens. If you are stuck in an airport cursing your airline for your delayed flight, which means you will arrive half a day later into Rome than anticipated, at least you know Real Rome Tours will give you back half of your tour fee.
cancellation at last minute, or no-shows
90% cancellation fee. Even if you stand us up, we will still give you back 10% of your fee, just to show there are no hard feelings, and we can still be friends!
So … you can relax having booked with us, knowing you have the best possible return on your tour fees – whatever happens
